Awhile back, I blogged about authors behaving badly, and how one should conduct themselves in a professional manner. It's recently come to my attention some publishers need to do the same. (Thank you Melanie for your email and phone call!)
-Answer your email. I realize you may receive a ton of mail per day, but if your newly-contracted author has a valid question, at least forward it to someone who can answer in a timely fashion? And remember; I've most likely 'friended' or 'liked' you on FB, so remember I KNOW you're online and my email has been unanswered for weeks.
-Be honest. If the company is making money, authors should too. Please send checks/prizes won/royalties paid on time. Authors like to know our books are selling, even if what we've sold doesn't even meet the quarterly minimum. Please allow us access to our reports?
-Don't play favorites. Yes, I'm sure every publishing house has their golden child, the author who belongs to the release-of-the-month club and earns big bucks for the company. Remember they didn't start out that way; they worked their way into the Best Sellers like us newbies will...eventually.
-And let authors talk to each other. How can we get to know each other if you don't encourage interaction? You'll get better cross-promotion if we become friendly and can toot each other's horns once in a while. Trust me; my own blogmates do for their own publishing houses.
-Learn to spell, or at least proofread your posts. If you own your own publishing company, don't let me see typos every time you post. I can understand dyslexic fingers; I have them myself at times. But every single post?
-And if you request an interview on my alter-ego's blog, she sends out the questions a month in advance. Please send back the correct interview and respond to her 'gentle reminders'? She's easy to work with; just ask anyone who's been showcased the past eight months. Ask my blogmates; I'm a loyal person. If I like your books, I'll shout it from the rooftop. But if I don't, well, you won't hear it here. I'm polite that way.
But act unprofessional and believe me; I'll take my business elsewhere.